Find answers to the most common questions about ENEA, including sizing, materials, shipping, returns, and more.

Everything you need to know to shop with confidence.

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GENERAL

 

What is ENEA?

ENEA is a Mexican womenswear brand creating timeless, versatile pieces designed to transition effortlessly between occasions. Our collections focus on elevated essentials that bring together thoughtful design, comfort, and understated sophistication.

 

Where is ENEA clothing made?

All ENEA garments are designed and manufactured in Mexico, supporting local production and craftsmanship.

 

What makes ENEA different from other brands?

ENEA is about the details you see and the difference you feel. From carefully selected fabrics to effortless silhouettes, every piece is designed to offer versatility, comfort, and a refined approach to everyday dressing.

 

Is ENEA worth it?

We believe in investing in pieces you'll want to wear again and again. Our focus on fabric, fit, and thoughtful design creates versatile essentials that go beyond seasons and trends.

 

Do you have a physical store?

ENEA is primarily an online brand, but you can also discover a curated selection of our pieces at:

• PUNTOiCOMA — Mexico City, Lomas de Chapultepec

• EMPATHY STORE — Guadalajara, Providencia

Product availability may vary by location.

 

Who is ENEA for?

ENEA is designed for women who appreciate effortless style, versatility, and understated sophistication. Women who value how their clothes feel just as much as how they look.

 

Is ENEA a sustainable brand?

Sustainability is an ongoing journey for ENEA. We are committed to making more conscious decisions, from thoughtful design and carefully selected materials to creating versatile pieces intended to be worn beyond seasons and trends.

 

What materials are used in ENEA garments?

We carefully select our fabrics for their feel, comfort, quality, and refined finish. Material compositions vary by style and are detailed on each product page.

 

Are ENEA garments long-lasting?

Our pieces are thoughtfully designed with quality and versatility in mind. With proper care, ENEA garments are intended to remain part of your wardrobe beyond a single season.

 

How do I find my size?

Each product includes a size guide with approximate measurements to help you find your best fit. Since silhouettes and fits vary by style, we recommend checking the size guide before placing your order.

 

How do ENEA garments fit?

Our pieces are designed to combine comfort with flattering silhouettes. Depending on the style, fits may range from structured to relaxed. Please refer to each product's size guide for more details.

 

Can ENEA pieces be worn for different occasions?

Absolutely. Versatility is at the heart of ENEA. Our pieces are designed to move effortlessly from everyday moments to more elevated occasions with simple styling changes.

 

How should I care for my garments?

Care instructions are provided on each product page. We recommend following them carefully to help preserve the fabric, fit, and appearance of your ENEA pieces.

 

PAYMENT

 

What currency are prices listed in?

All prices are listed in Mexican Pesos (MXN) and include applicable taxes.

For your convenience, our website features a currency converter that allows you to view prices in your preferred currency.

Converted prices are for reference only. The final amount charged may vary depending on your payment provider's exchange rate and applicable fees.

 

What payment methods do you accept?

We accept major credit and debit cards, as well as PayPal and Mercado Pago, providing a secure and convenient checkout experience.

 

Can I request an invoice?

Yes. To request an invoice, please email contact@eneathelabel.com within 24 hours of your purchase, including your order number and complete tax information.

Once issued, invoices cannot be modified.

 

Why was my payment rejected?

Please verify that your payment information is correct and that you have sufficient funds available.

If the issue persists, we recommend contacting your bank or trying an alternative payment method.

 

SHIPPING

 

How much does shipping cost?

We offer complimentary standard shipping on domestic orders within Mexico on purchases of $1,499 MXN or more.

For orders below this amount, standard shipping costs are calculated at checkout.

For faster delivery, express shipping is available for $149 MXN and can be selected at checkout. Delivery times may vary depending on the destination and shipping carrier.

For international orders, shipping costs are calculated at checkout based on the destination and carrier. Any applicable duties and taxes are the customer's responsibility.

 

How long does shipping take?

Domestic orders are typically delivered within 5–7 business days from the date the order is collected by the shipping carrier.

During holiday periods, high-demand seasons, public holidays, or circumstances beyond ENEA's control, delivery times may extend to 5–10 business days depending on the carrier.

Express shipping offers a faster delivery option, although estimated delivery times may vary depending on the destination and shipping provider.

International delivery times vary by destination and carrier and may take 10 business days or more.

 

Do you ship internationally?

Yes, ENEA offers international shipping. Shipping costs and estimated delivery times are calculated based on the destination and shipping provider.

Please note that any applicable customs duties, import taxes, or additional fees are the customer's responsibility.

 

How can I track my order?

Once your order has been processed and a tracking number has been generated, you will receive an email with your shipping confirmation and tracking information.

You can use this information to follow your shipment directly through the shipping carrier's website.

 

Can I update my shipping address after placing an order?

Please make sure your shipping information is complete and accurate before placing your order.

If you notice an error, contact us at contact@eneathelabel.com as soon as possible. Once an order has been processed, we cannot guarantee changes to the shipping address.

ENEA is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided at checkout, except where otherwise required by applicable law.

 

What should I do if my order is delayed?

If your order has not arrived within the expected delivery timeframe, please contact us at contact@eneathelabel.com with your order number.

We will be happy to assist you in checking the status of your shipment.

 

RETURNS

 

How long do I have to request a return?

Returns can be requested within 7 calendar days of receiving your order, subject to our return conditions and applicable consumer rights.

 

How do I request a return?

Please email contact@eneathelabel.com with your order number and reason for return. Our team will provide the necessary instructions and return address.

To qualify for a return under our standard policy, items must meet the following conditions:

• Items must be unworn and in their original condition.

• Original tags must remain attached.

• Items must not have been washed, altered, or damaged.

• Discounted items are not eligible for standard returns, except where required by applicable law.

Once your return has been received, inspected, and approved, your refund will be processed through the original payment method within 5–10 business days.

Additional processing time may apply depending on your bank or payment provider.

 

EXCHANGES

 

Can I exchange an item?

We offer size exchanges only, subject to availability.

If you wish to change the style or select a different product, you will need to request a return and place a new order.

 

How long do I have to request an exchange?

Size exchanges must be requested within 7 calendar days of receiving your order.

 

How do I request an exchange?

Please email contact@eneathelabel.com with your order number and the size you would like to receive.

For the first size exchange, the customer is responsible for the cost of returning the original item. Once the item has been received, inspected, and approved, ENEA will cover the shipping cost of sending the replacement piece.

Any additional exchanges and their associated shipping costs will be the customer's responsibility.

All exchanged items must meet the same conditions as returns.

Discounted items are not eligible for standard exchanges, except where required by applicable law.

 

CUSTOMER SERVICE

 

How can I contact customer service?

You can reach us at contact@eneathelabel.com.

Please include your order number and details of your inquiry so our team can assist you as efficiently as possible.