FREQUENTLY ASKED QUESTIONS

Find answers to the most common questions about ENEA, including sizing, materials, shipping, returns, and more.

We’ve answered the most common questions to help you shop with confidence and understand what makes ENEA unique

GENERAL

What is ENEA?
ENEA is a Mexican womenswear brand focused on creating timeless, versatile pieces designed to transition effortlessly from day to night. Our collections are built around elevated essentials that combine functionality, quality, and a modern feminine aesthetic.

Where is ENEA clothing made?
All ENEA garments are designed and manufactured in Mexico, supporting local production and ensuring high-quality craftsmanship.

What makes ENEA different from other brands?
ENEA focuses on intentional design—creating pieces that are versatile, long-lasting, and thoughtfully constructed. Instead of trend-driven fashion, we offer refined garments that can be styled in multiple ways and worn across different occasions.

Is ENEA worth it?
ENEA garments are designed with high-quality materials and thoughtful construction, offering long-lasting pieces that can be worn across seasons and styled in multiple ways—making them a valuable addition to a refined wardrobe.

Do you have a physical store?
ENEA primarily operates online, but you can also find a curated selection of our pieces at the following locations:

PUNTOiCOMA — Mexico City, Lomas de Chapultepec
UNCOMMONGROUND STORE — Mexico City, Artz Pedregal
EMPATHY STORE — Guadalajara, Providencia

These partner stores offer the opportunity to experience ENEA in person.

Who is ENEA for?
ENEA is designed for modern women seeking a balance between style and functionality—those who value timeless design, quality materials, and a more conscious approach to dressing.

Is ENEA a sustainable brand?
ENEA is continuously working toward a more conscious approach to fashion. We focus on creating durable, high-quality garments that encourage mindful consumption and reduce the need for constant replacement.

What materials are used in ENEA garments?
We use high-quality materials selected for their durability, comfort, and refined finish. Specific fabric details are listed on each product page.

Are ENEA garments long-lasting?
Yes. We focus on quality materials and intentional design to create pieces that maintain their shape and appearance over time, encouraging a more conscious and lasting wardrobe.

How do I find my size?
Each product includes a detailed size guide with approximate measurements to help you find your best fit. Since our garments are thoughtfully designed with different silhouettes, slight variations may occur.

How do ENEA garments fit?
Our pieces are designed with a focus on comfort and flattering silhouettes. Depending on the style, fits may vary from more structured to relaxed. We recommend checking the size guide on each product page for the most accurate fit.

Can ENEA pieces be worn for different occasions?
Yes. ENEA garments are designed to be versatile, allowing you to transition effortlessly from everyday wear to more elevated occasions with minimal styling changes.

How should I care for my garments?
Care instructions are provided on each product page. Following these guidelines will help maintain the quality, shape, and longevity of your ENEA pieces.

PAYMENT

What currency are prices listed in?
All prices are listed in Mexican Pesos (MXN) and include applicable taxes.

For your convenience, our website includes a currency converter located at the top right corner, allowing you to view prices in your preferred currency.

What payment methods do you accept?
We accept major credit and debit cards, as well as PayPal and Mercado Pago, ensuring a secure and flexible checkout experience.

Can I request an invoice?
Yes. To request an invoice, please email contact@eneathelabel.com within 24 hours of your purchase, including your order number and tax information. Once issued, invoices cannot be modified.

Why was my payment rejected?
Please verify that your payment details are correct and that you have sufficient funds. If the issue persists, we recommend contacting your bank or trying an alternative payment method.

SHIPPING

How much does shipping cost?

We offer complimentary standard shipping on all domestic orders within Mexico.

For faster delivery, express shipping is available for $149 MXN and can be selected at checkout before completing your purchase.

For international orders, shipping costs are calculated at checkout based on the destination and carrier. Please note that any applicable duties and taxes must be covered by the customer upon delivery.

How long does shipping take?
Domestic orders typically arrive within 5–7 business days. International shipping times may vary, generally taking 10 business days or more depending on the carrier.

Do you ship internationally?
Yes, we offer international shipping. Delivery times and costs may vary depending on the destination and shipping provider.

What should I do if my order is delayed?
If your order has not arrived within the expected timeframe, please contact us at contact@eneathelabel.com and we will assist you.

RETURNS

How long do I have to request a return?
Returns can be requested within 7 calendar days of receiving your order.

How do I request a return?
Please email contact@eneathelabel.com with your order number and reason for return and we will provide address and instructions.

All returns must meet the following conditions:

Items must be unworn and in original condition
Original tags must be attached
Items must not be washed or damaged
Discounted items are not eligible for return

Once approved, refunds will be processed through the original payment method within 5-10 business days.

EXCHANGES

Can I exchange an item?
We only offer size exchanges. If you wish to change the style, you will need to request a return and place a new order.

How long do I have to request an exchange?
Exchanges must be requested within 7 calendar days of receiving your order.

How do I request an exchange?

Please email contact@eneathelabel.com with your order number and the desired size.

For exchanges, the return shipping cost must be covered by the customer. Once the item is received and approved, ENEA will cover the shipping cost of sending the new piece.

All exchange items must meet the same conditions as returns. Discounted items are not eligible for exchange.

CUSTOMER SERVICE

How can I contact customer service?
You can reach us at contact@eneathelabel.com. Please include your order number and inquiry details so we can assist you as efficiently as possible.