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AVISO DE PRIVACIDAD

PRIVACY NOTICE

 

At ENEA, we respect your right to privacy and the protection of your personal data, which is protected under the Federal Law for the Protection of Personal Data Held by Private Parties (“the Law”). The database containing your information is owned by Sofía Suárez Cervantes, with tax address at Lomas de Tlapexco 246, Lomas de Vista Hermosa, C.P. 05100, Cuajimalpa de Morelos, Mexico City, and is duly registered and safeguarded in accordance with applicable law.

 

What personal data do we collect?

We may collect the following personal data when you browse, register, make a purchase, or contact us through the Website, contact forms, WhatsApp, or your member account: full name, delivery address, email address, phone number, purchase history, and general browsing data (via cookies, see the relevant section below). Payment-related data is processed directly by our payment service providers (for example, credit/debit card processors or PayPal); ENEA does not store your full payment card details. If you create a member account on our Website, we may also collect and store the profile information associated with that account (for example, username and account preferences).

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What do we use your personal data for?

This information may be used by Sofía Suárez Cervantes for lawful purposes related to our business activities, including: processing and following up on your purchases, coordinating product delivery with our Shipping Companies, providing customer service, sending communications about your order, and, with your prior consent, sending you promotions or news by email.

 

ARCO Rights

You have the right to Access, Rectify, Cancel, or Object (“ARCO” rights) to the processing of your personal data, and to revoke any consent you may have given us. If you wish to know the data related to you that may be held in our database, update it, rectify it, object to its use, or exercise your right to fully or partially withdraw your information in accordance with the Law, please let us know through any of the following options:

  1. Mail or courier to the address mentioned above;

  2. Email to: contact@eneathelabel.com;

  3. Phone at 55 2299 7752.

When submitting your request, please indicate your full name and address. Your personal data and customer history will remain on file in our database, along with any other personal information related to products or services we have provided to you.

Your request will be addressed within a maximum period of 20 business days from its receipt, in accordance with the Law. If your request is approved, it will be made effective within the following 15 business days from the date you are notified of the response.

 

Data Transfer

Your personal data may be shared with third parties strictly necessary to fulfill the purposes described above, including: Shipping Companies for product delivery, payment service providers, and analytics and advertising tool providers (see Cookies section). Such third parties are required to protect your personal data in accordance with applicable law.

 

International Data Transfer

Some of the service providers we use (including TikTok, for advertising purposes, and Twipla, for analytics purposes) may store or process information on servers located outside of Mexico. By accepting the use of advertising and analytics cookies through our site’s consent banner, you consent to your personal data being transferred and processed outside of Mexican territory, solely for the purposes described above and with the corresponding security measures in accordance with the Law.

 

Use of Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve its functionality and your browsing experience. These include:

  • Essential cookies, required for the site’s basic operation and which cannot be disabled.

  • Analytics cookies, used through Twipla, to understand how visitors interact with our site (pages visited, browsing time, and general behavior) in order to improve the shopping experience.

  • Advertising cookies, used through the TikTok Pixel, to measure the effectiveness of our advertising and show relevant ads on that platform.

When you visit our site, you will see a cookie consent banner where you can accept, decline, or customize your preferences regarding non-essential cookies. You can change your choice at any time through the settings options available in the banner.

 

Changes to this Privacy Notice

Sofía Suárez Cervantes reserves the right to modify or update this privacy notice at any time, as a result of legislative developments, internal policies, or new requirements for providing our products or services. Any change or modification to this notice will be announced through the Website.

 

TERMS AND CONDITIONS

Purpose

This document constitutes an adhesion contract for the use of the website www.eneathelabel.com (hereinafter the “Website”) entered into by ENEA (hereinafter “ENEA” and/or “the Company”), as the party responsible for the site, and the User, both parties being bound by the provisions of this document.

 

Acceptance of the Terms and Conditions

By accessing and using this website, identified by the domain name www.eneathelabel.com, owned by ENEA, the User accepts the Terms and Conditions of Use contained in this agreement and expressly declares such acceptance through electronic means, pursuant to Article 1803 and related provisions of the Federal Civil Code.

 

For purposes of this agreement, the parties agree that “User” means any person of any nature who accesses the website www.eneathelabel.com and/or any of its subpages, or who registers for and/or uses any of the services offered through the site.

 

If the User does not fully and absolutely accept these Terms and Conditions, the User must refrain from accessing, using, and viewing the Website and/or any other service offered by ENEA.

 

If the User accesses, uses, and views the Site, this will be considered absolute and express acceptance of the Terms and Conditions of Use stipulated herein, other documents incorporated by reference, and applicable laws and regulations under current legislation governing use of the Website.

 

ENEA will not keep an individualized copy of this agreement entered into between the User and the Company, so the User is advised to keep a copy of these Terms and

Conditions of Use for their own records.

 

If the User violates what is stated in these Terms and Conditions of Use, ENEA may cancel their use, exclude the User from future transactions, and/or take any legal action it deems appropriate for its interests.

 

Use of the Site

The User and ENEA agree that:

  • To use the Website, the User must be at least 18 years old or be accessing it under the supervision of a parent or legal guardian.

  • ENEA grants a non-transferable and revocable license to use the Website, under these Terms and Conditions of Use, for the purpose of purchasing personal items sold on the Site. The User may only print and/or copy any information and/or image contained or published on the website exclusively for personal use; commercial use of such information is expressly and strictly prohibited. If the User is a legal entity, it will be subject to Article 148, section IV of the Federal Copyright Law. Reprinting, publishing, distributing, assigning, sublicensing, selling, or electronically or otherwise reproducing, in whole or in part, any information, image, document, or graphic appearing on the website for any use other than personal, non-commercial use is expressly prohibited to the User, unless prior written authorization from ENEA has been obtained. Any violation of these Terms and Conditions of Use will result in immediate revocation of the license granted in this section, without prior notice.

  • Certain services and related features that may be available on the Site may require registration or subscription. The User acknowledges that, by providing personal information, they grant ENEA the authorization referred to in Article 109 of the Federal Copyright Law. If the User decides to register or subscribe to any of these services or related features, they agree to provide accurate and up-to-date information about themselves and to promptly update that information if there is any change.

  • Each Site User is solely responsible for keeping their passwords and other account identifiers secure. The account holder is fully responsible for all activities that occur under their password or account. The User must notify the Company of any unauthorized use of their password or account. ENEA will not be responsible, directly or indirectly, for any loss or damage of any kind incurred as a result of the User’s failure to comply with this section.

  • During the registration process, the User agrees to receive promotional emails from ENEA. However, the User may later opt out of receiving such promotional emails by clicking the link at the bottom of any promotional email.

  • ENEA reserves the right to block access to or remove, partially or entirely, any information, communication, or material that, in its sole judgment, may be: i) abusive, defamatory, or obscene; ii) fraudulent, deceptive, or misleading; iii) infringing on copyrights, trademarks, confidentiality, trade secrets, or any third party’s intellectual property rights; iv) offensive; or v) otherwise in violation of this agreement.

  • ENEA does not assume that the content of its Site may be legally viewed outside of the United Mexican States. Access to the content may not be legal for certain persons or in certain countries. If the User accesses the content from outside Mexico, they do so at their own risk and are responsible for compliance with the laws of the jurisdiction in which they are located.

  • Users are prohibited from violating or attempting to violate the security of the Website and ENEA’s affiliated websites, including: (a) accessing data the User is not authorized to use or logging into a server or account for which the User does not have authorized access; (b) attempting to examine, scan, or test the vulnerability of a computer system or network, or breach security or authentication measures without proper authorization; (c) interfering with the use of any other User, hosting service, or network, including transmitting a virus, flooding, spamming, mailbombing, or crashing such sites; (d) sending unsolicited emails; or (e) falsifying any TCP/IP packet header or header information in any email or newsgroup posting.

  • The User acknowledges that violations of computer system or network security may result in civil or criminal liability. ENEA will investigate situations that may involve such violations and reserves the right to report such actions to the authorities, cooperating with the competent authority in investigating such violations under applicable law.

  • To properly access the Site, Users must have the equipment and facilities necessary for their Internet connection, and the use of such equipment is entirely their own responsibility.

  • ENEA is exempt from any liability arising from interruptions or suspensions of Internet access service caused by failures in telecommunications systems, power supply, acts of God or force majeure, or third-party actions.

  • ENEA is not responsible for any damage, loss, or harm to the User caused by system, server, or Internet failures, nor for any virus that may infect the User’s equipment as a result of accessing, using, or viewing the Site. ENEA does not guarantee continuous or uninterrupted access to and use of the Site, nor will it be responsible for any errors or omissions contained on the Site.

 

Intellectual and Industrial Property, and Copyright

ENEA acknowledges itself to be the sole owner of the intellectual property rights, whether registered or not, in the website www.eneathelabel.com, including but not limited to: designs, software, source code, graphics, photographs, videos, images, music, sound, texts, logos, trademarks, domain names, trade names, and data included on the Website. The entirety of the Site’s content is also protected by copyright as a collective work under Mexican copyright law and international conventions. All rights reserved.

 

Users are advised that such rights are protected by current Mexican and international legislation regarding intellectual and industrial property and copyright.

 

Copying, reproduction, adaptation, modification, distribution, marketing, licensing, transmission, disclosure, public communication, and/or any other action that infringes current Mexican or international intellectual and/or industrial property legislation, as well as the use of the Site’s content without ENEA’s prior express written authorization, is prohibited.

 

If the User transmits to ENEA any information, programs, applications, software, or in general any material that requires licensing through the Website, the User hereby grants ENEA a perpetual, universal, royalty-free, non-exclusive, worldwide license, including the rights to sublicense, sell, reproduce, distribute, transmit, create derivative works, and publicly display and perform such material. The same applies to any other information the User sends or transmits to ENEA, including without limitation questions, criticism, comments, and suggestions to renew or improve the Website. In addition, when the User submits comments or feedback to the site, they also grant ENEA the right to use the name the User submits, within the context of such review, comment, or other content.

 

Accordingly, the User hereby expressly waives the right to bring any action, claim, or complaint against ENEA, its affiliates, or suppliers for any actual or potential infringement of copyright or intellectual property arising from information, programs, applications, software, ideas, or other material the User sends to the website.

 

If the User believes that any content published on the Website infringes intellectual or industrial property rights, the User may file a notice by contacting ENEA’s Customer Service center, indicating: i) the claimant’s true personal information (name, address, phone number, and email address); ii) a handwritten signature with the personal information of the holder of the intellectual property rights; iii) precise and complete identification of the protected content allegedly infringed, as well as its location on the referenced website; iv) an express and clear statement that the content in question was introduced without the consent of the holder of the allegedly infringed intellectual property rights; and v) an express, clear statement, made under the claimant’s responsibility, that the information provided in the notice is accurate and that the introduction of the content constitutes a violation of such rights.

 

The Website contains links to third-party websites. These links are provided solely as a convenience to the User and do not imply that ENEA has endorsed the content of such third-party websites. ENEA is not responsible for the content of linked third-party websites and makes no representation regarding the content or accuracy of the material on such third-party sites. If the User chooses to access third-party websites through these links, they do so at their own risk and responsibility.

 

Advertising Material

The User acknowledges and agrees that some parts of the Website may contain information, images, advertisements, and other advertising or promotional material from third-party sponsors and advertisers (“Advertising Material”). Advertisers and sponsors are responsible for ensuring that Advertising Material submitted for inclusion on the Website complies with relevant laws and regulatory codes. ENEA is not responsible for any errors or inaccuracies in advertising materials.

Likewise, the User acknowledges and agrees that such Advertising Material is protected by applicable intellectual and industrial property laws.

 

Warranty of Purchased Products

ENEA acts as a distributor for manufacturers or wholesale distributors who warrant that the products sold on the website function correctly and are free from defects or hidden flaws that could make them dangerous or unsuitable for normal use. However, each User’s use of the products is their sole responsibility, with no liability on the part of ENEA.

The duration of the contractual warranty is clearly detailed on each product’s page and is issued and backed by the manufacturer or supplier of each product. No User may request a broader warranty than what is indicated there. In such cases, ENEA will not be obligated to honor such warranties, nor to collect any damaged products.

The warranty will become void in the event of defects or damage caused by external factors, accidents (especially electrical accidents), wear and tear, improper use, or installation and use not in accordance with the supplier’s or manufacturer’s instructions. Products transported, modified, or repaired by the User or any other person not authorized by ENEA are excluded from the warranty. The warranty does not apply to apparent defects or non-conformities, for which any claim must be made by the User within 7 calendar days following delivery of the products.

 

Product Information

The information provided about each product, as well as photographs or videos related to them, and trade names, trademarks, or distinctive signs of any kind contained on ENEA’s Site, are presented for guidance purposes only. ENEA is not responsible for any error or inaccuracy in product information.

 

Credits and Promotions

ENEA will inform Users subscribed to the newsletter, by email, of all future promotions and opportunities, with their respective dates and conditions. Promotions will have specific terms and conditions, and Users interested in participating are responsible for reading and understanding these terms. ENEA coupons cannot be combined with other coupons from the same store. Credits generated by ENEA’s promotional actions (coupons, etc.) may only be exchanged for physical products sold on the website. Credits may not be exchanged for other credits.

 

Purchase of Products

To purchase products, the User must pay for the selected products, applicable taxes, and corresponding shipping costs through the payment service providers that ENEA makes available to the User on the Website. The User may only purchase products through the Website for delivery to an address within the territory of the United Mexican States. Once the purchase is made, through the User’s implicit acceptance of these Terms and Conditions of Use, ENEA will send an email to the User informing them of the purchase details.

 

Payment

Payment for products purchased on the Site may be made through any of the payment methods offered by the Site, including, among others: credit card, debit card, and PayPal. The list of payment methods offered may be subject to modification at any time without prior notice to Users. Payment by credit card or any other online payment method must be made on the Site. The order number assigned when completing a transaction on the Site does not imply acceptance of the transaction. If there is any issue with the order, the User will be contacted by email or phone. ENEA will send purchase confirmation via email. Products will only be released for delivery to the address indicated by the User after payment has been confirmed. ENEA reserves the right to request official documents from its customers as a means of validating the product purchase process. In the event that the relevant banking institution disputes charges made by the User via credit card arising from transactions on the Site, ENEA reserves the right to initiate any applicable legal action and pursue criminal or civil liability as appropriate, as well as to carry out internal actions ranging from re-charging the User’s credit card to permanently suspending the User’s account on the Site, without requiring the User’s prior authorization.

 

Order Acceptance and Pricing

All product prices indicated on the Website include VAT and any other applicable taxes. However, these prices do not include shipping costs, which will be detailed separately for each order and must be accepted and paid, prior to shipment, directly and exclusively by the User. The User should be aware that there are cases in which an order cannot be processed for various reasons. Accordingly, ENEA reserves the right to deny or cancel any order for any reason, at any time. In addition, it should be clear that the User may be asked for additional information, even before the order is accepted. ENEA will provide the most accurate pricing information for Users; however, certain errors may still occur, such as cases where the price of an item is not displayed correctly on the Website. As such, the Company reserves the right to deny or cancel any order. In the event that the price of an item is incorrect, ENEA may, at its discretion, contact the User to request instructions or cancel the order, notifying the User of such cancellation. It should be noted that ENEA will have the right to cancel such orders, whether or not the order has been confirmed and paid for.

 

Product Availability

All products offered on the Site are subject to stock and availability, so delivery times may vary with prior notice from us, or the order may even be canceled with a refund of the User’s charges. If the delivery time offered is not entirely satisfactory to the User, the User may request cancellation of the order.

 

Shipping Costs and Delivery of Products

ENEA will ship the products purchased by the User to the address specified by the User for this purpose, provided that such address is within the coverage area communicated by ENEA. The delivery time begins upon confirmation of payment by the bank, online payment platform, or ENEA’s Credit department. Products will be shipped and delivered to the User by third parties (hereinafter “Shipping Companies”). Accordingly, the User agrees to be subject, for the shipping and delivery of products, to the delivery policies of the Shipping Companies, which are incorporated by reference into these Terms and Conditions of Use. The timeframe described on the Site is an estimate. As such, this timeframe may change due to logistical reasons or force majeure. In the event of any fortuitous event or force majeure that may delay delivery of products purchased on the Site, ENEA will at all times be exempt from any liability. If the User has not received the products within the timeframe stated by ENEA, they should contact the Company through customer service. Shipping costs will be added to the value of the merchandise purchased and will be calculated and communicated to the User before purchase confirmation. Shipping costs may depend on factors such as the total weight of the merchandise, distance, and type of delivery, and may be modified by ENEA at any time without prior authorization from the User. At the time of delivery, the person receiving the merchandise will be asked for official identification (voter ID, passport, FM2 immigration form, or driver’s license), so this document should be on hand at the time of delivery. ENEA suggests that the User verify the integrity and quality of the products received at the time of delivery. If the User is not satisfied with the products, we ask that they not accept delivery from the Shipping Company and immediately contact ENEA’s customer service center.

 

Cancellation of Product Purchase

The User may cancel a product purchase made through the Website, provided that the purchased Products have not left ENEA’s offices. If the Products have already been shipped by ENEA, the User will not be able to cancel the purchase and must follow the procedure set out in the “Returns” section of these Terms and Conditions. The User may check the status of their purchase through ENEA customer service. In the event of cancellation of a purchase by the User, the amount paid by the User will be refunded in accordance with the “Refunds” section of these Terms and Conditions.

 

Returns

Return Conditions: The User may return products purchased through the Website, provided that: 1) the return is requested within 7 calendar days following the delivery date, or, exclusively for defective products, within the warranty period specified for the purchased products; and 2) the product(s) are in the same condition in which they were delivered to the User and, to the extent possible, are in their original packaging and labeling, or alternatively in a similar format that guarantees the product’s return in perfect condition.

Return Process: The process for returning Products will be as follows: 1) The User must contact ENEA’s customer service center within the established timeframe, requesting the return of the products and providing their first and last name, order number, names of products to be returned, and the address from which the products will be collected. If the return is due to the product(s) being defective or different from the product purchased through the Website, the User must also indicate this circumstance and describe, as applicable, the product’s defects (hereinafter the “Return Request”). 2) Once the Return Request has been approved, ENEA may send the User a shipping label through the corresponding Shipping Company (only for defective products), as well as schedule the date on which the Shipping Company will collect the products from the address provided by the User. Otherwise (non defective products), the user must buy a shipping label to return the products to the address provided. 3) The User must, as applicable, package the product in its original box or packaging, print and hand over the shipping label, and deliver the Products in their original packaging or box to the Shipping Company on the scheduled date.

 

Exchanges

Exchange Conditions: The User may request a size exchange for purchased products, provided that: 1) the request is made within 7 calendar days following the delivery date; and 2) the product(s) are in the same condition in which they were delivered, unworn, with original tags attached, and undamaged. ENEA only offers size exchanges; exchanges for a different model or style are not accepted. Sale or discounted items are not eligible for exchange.

Exchange Process: The User must contact ENEA’s customer service center within the established timeframe, indicating the order number and the desired size. ENEA will provide the return address so the User can generate a shipping label with the carrier of their choice, or the User may complete the exchange in person at our physical store, subject to availability. The cost of shipping to return the original product, as well as the cost of shipping to receive the new size, will in all cases be borne by the User, for both domestic and international shipments.

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Refunds

If payment was made by debit or credit card, the refund will be made by reversing the charge to the same card used. If payment was made by other means, the refund will be made via bank transfer to the User’s account. In the case of a return, only the cost of the returned products will be refunded; the shipping cost paid by the User is non-refundable. ENEA will not be responsible for expenses arising from returns made without following the steps established in the “Returns” section. Refund timeframe in case of cancellation: In the event of cancellation of a purchase in accordance with the “Cancellation of Product Purchase” section of these Terms and Conditions, ENEA must request the refund to the User for the full amount paid by the User within 10 calendar days following the date of cancellation. Refund timeframe in case of return: Once the returned products have been received from the User, ENEA will review the returned products. If the products received by ENEA meet the characteristics established in point 2 of the “Return Conditions” section, the Company will be obligated to refund the money paid by the User within 10 calendar days from the day ENEA received the returned products.

 

User Responsibility Regarding Transactions

The User assumes responsibility for all costs, fees, taxes, and claims arising from the use of this website. The access data provided to the User for their profile is intended exclusively for personal use and must be treated confidentially. The User must regularly change their passwords. All transactions carried out through the profile account will be attributed to the holder of the relevant profile account and will be binding. The User is responsible, without limitation, for direct and indirect damages, as well as consequential damages, that may be caused by gross negligence or unlawful intent.

 

Billing Policies

The User must submit a billing request to the Company’s customer service center within 24 hours of making the purchase. Billing requests submitted after this timeframe will not be processed. When requesting an invoice, the User must have on hand and provide the following tax requirements: Tax Status Certificate (“Constancia de Situación Fiscal”); the payment method used (cash, electronic funds transfer, personal checks, or debit, credit, service cards, or electronic wallets authorized by the Tax Administration Service); at least the last 4 digits of their payment account; and the email address to which the invoice will be sent. Once the corresponding invoice has been issued, ENEA will not be able to reissue or issue subsequent invoices.

 

Restrictions for Minors

ENEA does not intentionally sell products to minors, so parents and legal guardians are advised to carry out product purchases or registration on the Website themselves. Parents or legal guardians of minors will be responsible for acts performed by them in accordance with these Terms and Conditions of Use, including damages caused to third parties, actions performed by them that are prohibited by law and by the provisions of this agreement, without prejudice to the User’s liability where the User is not the parent or legal representative of the offending minor.

 

Liability

The User hereby agrees to indemnify and hold harmless ENEA and its subsidiaries, parent company, shareholders, officers, employees, directors, and agents from any actions, proceedings, liabilities, claims, losses, damages, costs, expenses, and legal fees arising from or related to the User’s violation of: (i) these Terms and Conditions, and/or (ii) any applicable laws, rules, decrees, or regulations. ENEA reserves the right to assume the defense and control of any matter or claim that involves or could involve payment of compensation associated with any breach by the User. The User agrees to cooperate with ENEA in developing relevant defenses.

 

Modifications to the Site

ENEA may, at any time and whenever it deems appropriate, without needing to notify the User, make corrections, additions, improvements, or modifications to the content, presentation, information, services, areas, databases, and other elements of the Site, without this giving rise to any claim or compensation, nor implying any acknowledgment of liability in favor of the User.

 

Term, Termination, and Modification of the Terms and Conditions of Use

The Company and the User acknowledge that the Terms and Conditions are of unlimited duration and will take effect upon their publication on the Site. ENEA reserves the right to make changes to this document without prior notice. Accordingly, ENEA recommends that the User regularly re-read this document to stay informed of any changes. Changes to the agreement will become effective immediately upon publication on the Site. Once changes have been made, it will be presumed that any User who continues to use the Site has full knowledge of, has read, and has consented to the amended Terms and Conditions. If the User does not accept the modified terms and conditions, they must stop using the Website. ENEA may, at any time, suspend access to the Website and/or terminate these Terms and Conditions. Termination of these Terms and Conditions will not, under any circumstances, obligate ENEA to compensate the User.

 

Survival

These Terms and Conditions of Use, together with any additional terms, constitute the entire agreement between the parties, superseding any prior agreement or contract. Any clause or provision of this agreement, as well as of the additional terms, that is legally declared invalid will be removed or modified at ENEA’s discretion, in order to correct its defect. However, the remaining clauses or provisions will retain their force, binding nature, and validity.

 

Additional Terms

From time to time, ENEA may review, update, and/or add additional provisions to the Terms and Conditions of Use of this agreement, relating to specific areas or new services provided on or through the Website, which will be published in the specific areas or new services of the site for the User to read and accept. The User acknowledges and agrees that such additional terms form an integral part of this agreement for all applicable legal purposes.

 

Applicable Law and Jurisdiction

These Terms and Conditions of Use will be interpreted and governed by the laws in force in Mexico City, Mexico, waiving application of the United Nations Convention on Contracts for the International Sale of Goods.

 

Assignment of Rights

The rights granted to the User must be considered personal rights, and the User may not assign or transfer them, nor authorize any third party to use them in any way. ENEA may assign all or part of its rights and/or obligations to any third party, subsidiary, or parent company of ENEA without the User’s prior authorization. As a result of such assignment, ENEA will be released from any obligation in favor of the User established in this agreement.

 

No Waiver of Rights

Inaction by ENEA, its affiliates, or suppliers with respect to exercising any right or action arising from this agreement shall at no time be interpreted as a waiver of such rights or actions.

 

Indemnification

The User agrees to indemnify ENEA, its affiliates, suppliers, vendors, and advisors for any action, claim, or demand (including attorneys’ fees and court costs) arising from any breach by the User of this agreement; including, without limitation, those arising from: 1. Any aspect related to the use of the website. 2. Information contained in or available through the Site, or defamation or any other conduct in violation of this agreement by the User in using the Website. 3. Violation of applicable laws or international treaties relating to copyright or intellectual property contained in or available through the Website.

 

Other

If any provision established in these Terms and Conditions is illegal, void, or unenforceable in any jurisdiction, it will not affect: (i) the legality, validity, or enforceability in that jurisdiction of any other provision of this agreement; or (ii) the legality, validity, or enforceability in any other jurisdiction of that or any other provision of this agreement. ENEA’s failure to exercise any of the rights and powers granted in this document will not, under any circumstances, imply a waiver of them, except by express acknowledgment by ENEA, or the statute of limitations applicable to each case. Section headings are included solely for convenience and ease of reference, and will not be considered for purposes of interpretation, nor will they affect the obligations contained herein. These Terms and Conditions of Use and the Privacy Notice, along with any modifications and/or legal notices published or communicated from time to time by ENEA through the Website, constitute the entire agreement between the User and ENEA regarding the Services offered by ENEA through the Website.

 

Promotions

Current promotions on www.eneathelabel.com are subject to change without notice. All promotions are valid while supplies last or according to their stated duration. Limit one promotion per customer, or as indicated in the promotion and its restrictions. We reserve the right to substitute any free item offered with another based on availability. Offer valid only for residents of the Mexican Republic. Promotions cannot be applied, for any reason, to past orders, purchases pending in the system, or exchanges. Only orders authorized by ENEA will be processed and shipped. We reserve the right to cancel any order due to unauthorized use of the promotion, and to modify or cancel this promotion due to system errors or unforeseen issues. ENEA is not obligated to honor a promotion once it is sold out, even if the system allowed it to be added to the order. Promotions and coupons cannot be combined unless a specific promotion states otherwise. The customer agrees to apply the corresponding promotions during their purchase process, or, if applicable, request assistance from one of our service agents before completing the purchase; once the purchase is completed, the customer may not request its cancellation or any modification. Due to their nature, promotions may change in validity without prior notice, so the customer should verify the applicable dates in order to apply them.

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